Care Navigator

• Provide patient navigation services for care coordination, referral management, service continuity, health education, and access to services and resources
• Facilitate patient compliance around ambulatory care, HIV care, patient discharges, follow-up care, home care, and community resources
• Manage transitions of care from the emergency department, inpatient care, skilled nursing facilities, specialty care, to primary care
• Address barriers to care coordination, patient experience, connection to care, and retention in care
• Track and document referrals to promote team awareness and patient safety
• Assemble patient clinical background and referral information and provide appropriate clinical information
• Contact review organizations and insurance companies to meet prior approval requirements
• Present medical information including history, diagnosis, and prognosis to relevant organizations
• Assist patients with healthcare-system, financial, and social barriers, including interpreter requests, transportation, and prescription assistance
• Serve as system navigator, patient and family point of contact, and patient advocate
• Identify and use cultural and community resources and liaise with providers and families/caregivers
• Collaborate with the care team on scheduling, transportation, interdisciplinary communication, and insurance support
• Remind patients of scheduled appointments
• Track referrals, appointment scheduling, follow-up completion, and barriers
• Use motivational interviewing and teach-back tools to support understanding of care plans, discharge instructions, medication follow-up, and behavior change

Explore Care Navigator – Refugee, Immigrant and Newcomer Health Services at Denver Health. Review requirements and application details.