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Denver HealthCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in patient navigation services, care coordination, and referral management, with a strong focus on addressing barriers to care and enhancing patient experience. Proficient in utilizing community resources and electronic health records to support diverse patient populations.
Highest-signal resume keywords
Patient Navigation ServicesCare CoordinationCommunity Resources KnowledgeBilingual in English/SpanishStrong Communication Skills
About the role
Key responsibilities & impact- Provide patient navigation services for care coordination, referral management, service continuity, health education, and access to services and resources
- Facilitate patient compliance around ambulatory care, HIV care, patient discharges, follow-up care, home care, and community resources
- Manage transitions of care from the emergency department, inpatient care, skilled nursing facilities, specialty care, to primary care
- Address barriers to care coordination, patient experience, connection to care, and retention in care
- Track and document referrals to promote team awareness and patient safety
- Assemble patient clinical background and referral information and provide appropriate clinical information
- Contact review organizations and insurance companies to meet prior approval requirements
- Present medical information including history, diagnosis, and prognosis to relevant organizations
- Assist patients with healthcare-system, financial, and social barriers, including interpreter requests, transportation, and prescription assistance
- Serve as system navigator, patient and family point of contact, and patient advocate
- Identify and use cultural and community resources and liaise with providers and families/caregivers
- Collaborate with the care team on scheduling, transportation, interdisciplinary communication, and insurance support
- Remind patients of scheduled appointments
- Track referrals, appointment scheduling, follow-up completion, and barriers
- Use motivational interviewing and teach-back tools to support understanding of care plans, discharge instructions, medication follow-up, and behavior change
Requirements
What you’ll need- High School Diploma or GED Required
- 1-3 years experience in a clinical care setting required
- Intermediate knowledge of community resources needed for reentry at Denver Health’s integrated care system
- Strong oral and written communication skills
- Ability to work effectively individually and as part of a team with disadvantaged populations, persons involved with the criminal justice system, persons experiencing homelessness, and recent immigrants
- Empathy for the needs of all patients
- Intermediate knowledge of community resources supporting individuals in the Denver Metro area
- Bilingual in English/Spanish preferred
- Knowledge of Epic and other electronic health records systems
- Knowledge of Microsoft Office suite products
- Safety-sensitive applicants must pass a pre-employment drug test after a conditional offer
Benefits
Comp & perks- Paid time off starting at 28 days per year, inclusive of vacation, personal/sick, and 7 Holidays
- 100% paid parental leave up to 6 weeks
- Immediate eligibility for retirement plans with employer contribution up to 9.5%
- Generous medical, dental, and vision plans
- Employer-paid disability and life insurance
- Comprehensive well-being programs
- On-site employee fitness center
- Nationally recognized RESTORE Center
- Free RTD EcoPass (public transportation)
- Childcare discount programs
- Exclusive perks on brands, travel, and more
- Tuition reimbursement and assistance
- Education, coaching, and professional development opportunities
- Career advancement pathways
- Professional clinical advancement program and shared governance
- Public Service Loan Forgiveness eligible employer
- Free student loan coaching and assistance navigating the PSLF program
- National Health Service Corps eligible employer
- Colorado Health Service Corps eligible employer
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Referral ManagementMotivational InterviewingBehavior Change SupportClinical DocumentationAppointment Scheduling
Soft Skills
EmpathyTeam CollaborationCultural Competence
Tools & Technologies
EpicElectronic Health RecordsMicrosoft Office Suite
Certifications & Qualifications
High School DiplomaGED
Industry Keywords
Patient AdvocacyHealth EducationTransitions of CareDisadvantaged PopulationsCommunity Resources