Care Navigator

• Conduct 80–100 structured outbound calls per shift/day to Medicare members, pharmacies, and healthcare providers
• Identify and resolve medication adherence barriers for patients with chronic conditions including diabetes, hypertension, hyperlipidemia, and asthma
• Follow structured call guides
• Provide patient education within defined scope
• Coordinate with pharmacies and healthcare providers as needed
• Document all interactions in real time across multiple systems
• Maintain quality, professionalism, empathy, and active listening in a metrics-driven environment
• Comply with HIPAA requirements and maintain documentation accuracy

Explore Adherence Care Navigator 2 – CPhT at TEKsystems. Review requirements and application details.