Career Coach

• Coach and support Merit America learners so they can succeed in the program and beyond
• Manage learners across career tracks including IT Support, Data Analytics, UX Design, Project Management, Cybersecurity, Human Resources, Semiconductor, and Supply Chain Management
• Plan and deliver career coaching and facilitate professional skill development
• Foster supportive learner environments and build empathetic coaching relationships
• Monitor learner progress using quantitative and qualitative data
• Provide personalized feedback, motivation, guidance, and accountability
• Adapt coaching to individual learner needs and program goals
• Maintain communication across coaching and cross-functional teams
• Deliver live and asynchronous career coaching
• Facilitate job sourcing and promote entry-level opportunities
• Review and edit resumes, prepare learners for interviews, support LinkedIn profiles, and guide networking strategies
• Track job placement progress and verify outcomes using internal reporting systems
• Program Career Coach: support learners from Foundations through Immersion, deliver 1:1 and group coaching, monitor online coursework, intervene when learners fall behind, coach time management and goal setting, and evaluate engagement experiments
• Alumni Career Coach: manage a high-volume post-Immersion employment caseload, provide job-search tools and outreach, collaborate with Employer Partnerships, connect learners with employers, and identify systemic barriers to job success

• Participate in realistic one-on-one career coaching conversations with other professionals
• Simulate common career coaching scenarios, including career planning, job searches, interviews, professional development, and career transitions
• Provide practical, thoughtful, and helpful guidance based on real-world coaching experience
• Demonstrate strong active listening, questioning, communication, and interpersonal skills throughout coaching conversations
• Adapt conversations to different career goals, professional backgrounds, and individual needs
• Follow project guidelines to ensure conversations are natural, professional, and representative of real career coaching interactions
• Contribute to a customer's project focused on enhancing professional and career development resources
• Help train next-generation AI systems through high-quality, real-world input