Case Coordinator

• Manage paperwork on elevated cases throughout the enrollment process, including contacting physicians as needed
• Support Research and Support Coordinators with paperwork routing
• Ensure timely determination of daily assignments for elevated cases
• Use HCSIS, SAMS, and Access databases
• Report outcomes on an ongoing basis
• Educate clients by phone and email to support program initiatives
• Record follow-up in the tracking spreadsheet and applicants' records in Harmony
• Handle complex and escalated cases
• Conduct detailed research across multiple systems
• Collaborate with state agencies, partner organizations, and internal teams
• Communicate with applicants and stakeholders by phone, email, mail, and in-person interactions
• Support high-volume workloads and service-level commitments
• Contribute to training and process improvement initiatives

Explore Senior Case Management Coordinator at Maximus. Review requirements and application details.