Change Management

• Lead and coordinate organizational change initiatives
• Develop, implement, and manage the change management process
• Interface with all levels of management and staff to ensure effective change implementation
• Set and define standards for EEP development, including MOPs, SOPs, EOPs, and WAPs
• Develop processes for working within client ticketing systems, Upkeep, and future platforms
• Create high-quality error elimination procedures and content supporting client operations and growth
• Contribute to corporate technical documentation style, voice, and requirements
• Collaborate with subject matter experts to compile user-centric content
• Research trends, technologies, tools, and methodologies in technical communication
• Ensure successful completion and acceptance of procedures
• Produce clear, accurate, complete, error-free documentation within deadlines
• Organize and prioritize tasks while managing multiple projects and deliverables
• Perform quality control and manage the lifecycle of procedures for assigned sites
• Learn data center critical equipment, behavior, risks, and operational sequences with the Engineering CoE
• Define client change-management communication standards and compliance/customer-satisfaction reporting mechanisms
• Collaborate with Engineering CoE and Operations Managers to track EEPs in client systems in real time
• Develop reporting on asset changes across cooling, power, generators, access controls, and fire systems
• Create consistent reports for customers and internal requirements
• Automate processes to support continuous improvement and scalable, repeatable mechanisms
• Track all changes in ticketing and client systems with associated procedures
• Maintain procedure creation schedules and review procedures according to revision calendars
• Collaborate with CoEs and Operations teams to create practical reports, processes, and policies
• Drive continuous improvement in change management, client notifications, system use, and customer success

Explore Change Management Specialist at Salute. Review requirements and application details.