Chief Operating Officer

• Define and execute the European operational strategy aligned with business objectives and regulatory requirements
• Oversee day-to-day operations across European entities, ensuring efficiency, scalability, and service quality
• Own operational budgets, KPIs, resource allocation, and performance management
• Drive operational transformation, automation, and continuous process improvement
• Own the end-to-end customer journey across operational functions and improve customer experience and cost to serve
• Oversee AML/AFC operations, including KYC/KYB, customer due diligence, transaction monitoring, sanctions screening, and financial crime investigations
• Ensure operational controls, escalation procedures, and regulatory compliance
• Lead European customer service operations across retail, VIP, and institutional segments
• Drive customer satisfaction, service quality, complaint resolution, and operational efficiency
• Oversee payment operations, including fiat deposits, withdrawals, transaction processing, reconciliation, and settlement
• Support delivery and development of regulated EMI payment services
• Oversee MiFID-related operations and European trading desk activities
• Ensure trade execution, order management, reconciliation, settlement, and operational controls
• Manage strategic relationships with banks, payment providers, custodians, liquidity providers, and outsourced service partners
• Oversee partner performance, service agreements, outsourcing arrangements, and third-party operational risks
• Establish operational governance, internal controls, risk management, and business continuity frameworks
• Ensure compliance with MiCA, MiFID II, AML, and DORA
• Oversee incident management, audit readiness, regulatory remediation, and management reporting
• Build and lead high-performing European operations teams
• Set objectives, KPIs, and accountability across the organisation
• Serve as a member of the European executive leadership team and collaborate with global and local stakeholders

Explore Chief Operating Officer, EU at Bybit. Review requirements and application details.