Chief Operating Officer

• Serve as a strategic partner to the CEO and active member of the Strategic Management Team
• Translate organizational priorities into annual and multi-year plans with responsibilities, timelines, resources, and progress measures
• Assess opportunities and challenges related to mission impact, finances, capacity, risk, and partner effects; monitor progress and address barriers
• Represent Fòs Feminista with the Board, partners, donors, advisers, and other external actors
• Integrate strategy, finance, people, evidence, legal affairs, resource mobilization, and operational capacity
• Strengthen cross-unit planning, clarify responsibilities and decision points, and address organizational gaps
• Lead policy development, integrated systems implementation, responsible AI use, and major organizational change
• Provide executive oversight of financial planning and performance with the CFO and CEO
• Support budgets, financial scenarios, resource allocation, performance, sustainability, and risk analysis
• Ensure strong systems for financial controls, restricted funding, grants and contracts, audits, procurement, and compliance
• Align revenue strategies and major proposals with organizational priorities, capacity, forecasts, partner commitments, costing, and risk
• Strengthen coordination throughout the funding cycle and support governance and performance monitoring of the Feminist Impact Fund
• Join selected donor discussions requiring executive participation
• Provide strategic leadership to People, Inclusion, and Culture, including recruitment, performance, compensation, development, succession, and staff well-being
• Strengthen management practice, organizational design, workforce planning, accountability, and team development
• Provide strategic oversight to Business Intelligence, Evaluation and Research and strengthen data-informed planning and decisions
• Ensure governance, protection, and ethical use of organizational and partner data
• Oversee staff safety, digital and information security, AI risks, and crisis response
• Provide executive oversight of Legal Affairs and integrate legal considerations into organizational planning and decisions
• Maintain organization-wide approaches to legal, financial, operational, safeguarding, security, data, reputational, and people-related risks
• Ensure contractual, regulatory, and governance obligations across jurisdictions are understood and managed
• Protect the professional independence of Legal Affairs

• Lead Bermuda operations supporting Manulife Global High Net Worth, including customer onboarding, new business processing, client due diligence, claims, and policy servicing
• Translate strategic objectives into operational priorities and drive execution against growth, customer, financial, and operational goals
• Partner with global executive leaders and stakeholders to align operational strategies and support expansion and profitability
• Lead strategic initiatives, transformation programs, and enterprise projects
• Champion a customer- and broker-centric culture
• Build relationships with international brokers, distributors, and strategic partners
• Improve customer and distributor journeys through service innovation, process optimization, and operational excellence
• Improve customer satisfaction and Net Promoter Score outcomes
• Oversee policy issuance, in-force servicing, billing and payments, claims support, illustrations, and regulatory data management
• Scale operational and technology capabilities while maintaining high-touch service and disciplined controls
• Ensure compliance with regulatory requirements, corporate policies, and service standards across multiple jurisdictions
• Establish governance, risk management, business continuity, and operational resilience frameworks
• Lead transformation initiatives improving customer experience, productivity, scalability, and operational effectiveness
• Drive automation, digitization, and adoption of Artificial Intelligence and Generative AI
• Design scalable operating models balancing growth, service, efficiency, compliance, and risk management
• Foster continuous improvement, innovation, and data-driven decision-making
• Lead and develop diverse operational leaders and professionals
• Build capability through talent development, coaching, succession planning, and leadership pipeline management
• Inspire and engage employees through performance management, career development, and recognition
• Model inclusive leadership behaviors

Chief Operating Officer jobs in Canada

Chief Operating Officer

Chief Operations Officer