Chief Operating Officer

• Lead department heads across guest experience, sales, marketing and media, technology delivery, finance operations, and people operations
• Own day-to-day execution across the business
• Set operating priorities, direct department leaders, and make operating decisions
• Translate company strategy into completed work and measurable business results
• Identify constraints to business performance and lead corrective work
• Run two-week execution cycles and plan several cycles ahead
• Set weekly priorities, inspect progress, and address missed commitments
• Evaluate new requests, sequence competing priorities, and limit mid-cycle changes
• Build documented workflows, onboarding, and training
• Recruit, coach, and hold department leaders accountable
• Make staffing decisions and partner with the CEO on department-head hires
• Partner with technology teams to simplify workflows and use AI and automation
• Track budget variance, labor efficiency, guest satisfaction, and rebooking; turn findings into corrective action
• Keep the CEO engaged on decisions requiring founder input while owning operational follow-through

Explore Chief Operating Officer – COO at Bolt Farm Treehouse. Review requirements and application details.