Chief Technology Officer

• Establish and lead a GTS-focused capability for technology process mapping, process re-engineering, and operational transparency
• Report to the GTS Head of Process Improvement and Risk Remediation
• Define standards, methodology, taxonomy, tooling approach, and adoption model for documenting critical technology processes
• Build and maintain end-to-end views of priority GTS processes, including activities, roles, systems, handoffs, controls, pain points, and performance indicators
• Build and lead a small team of process mapping professionals across two global locations
• Lead structured process analysis to identify duplication, fragmentation, manual workarounds, unclear ownership, control gaps, and simplification opportunities
• Partner with process owners and transformation teams to design future-state processes, clarify roles and decision rights, and develop implementation roadmaps
• Establish measurable outcomes for process re-engineering, including reduced complexity, improved cycle times, stronger control alignment, clearer accountability, and better management reporting
• Create and maintain governance routines ensuring process maps remain current, validated, owned, and aligned with standards and control expectations
• Develop executive-ready reporting on process coverage, mapping maturity, risks, improvement opportunities, open decisions, and progress
• Lead engagement with senior stakeholders across technology, risk, operations, and delivery teams
• Facilitate fact-based discussions, resolve ownership ambiguity, challenge legacy ways of working, and drive adoption of redesigned processes

Managing Director, Head of Technology Process Re-Engineering

• Establish and lead a GTS-focused capability for technology process mapping, process re-engineering, and operational transparency
• Define standards, methodology, taxonomy, tooling approach, and adoption model for documenting critical technology processes
• Build and maintain end-to-end views of priority GTS processes, connecting activities, roles, systems, handoffs, controls, pain points, and performance indicators
• Build and lead a small team of process mapping professionals across two global locations
• Lead structured process analysis to identify duplication, fragmentation, manual workarounds, unclear ownership, control gaps, and simplification opportunities
• Partner with process owners and transformation teams to design future-state processes, clarify roles and decision rights, and develop implementation roadmaps
• Establish measurable outcomes for process re-engineering, including reduced complexity, improved cycle times, stronger control alignment, clearer accountability, and better management reporting
• Create and maintain governance routines to keep process maps current, validated, owned, and aligned with standards and control expectations
• Develop executive-ready reporting on process coverage, mapping maturity, risks, improvement opportunities, open decisions, and progress
• Lead engagement with senior stakeholders across technology, risk, operations, and delivery teams
• Facilitate fact-based discussions, resolve ownership ambiguity, challenge legacy ways of working, and drive adoption of redesigned processes
• Report to the GTS Head of Process Improvement and Risk Remediation