Chief of Staff

• Prepare the SVP for key engagements through concise briefings, recommendations, positioning, and follow-up
• Shape board-level, C-suite, and executive materials into clear, decision-ready narratives
• Partner with Finance and the SVP on budgets, forecasts, variance analysis, and business cases
• Lead strategic capacity planning across regions, linking demand, service commitments, workforce supply, automation benefits, cross-skilling, and financial constraints
• Govern workforce actions and change readiness, including redeployment, cross-skilling, site disruption planning, and approved workforce changes
• Partner with HR, Finance, and regional leaders on workforce planning, organization design, capabilities, succession, and talent actions
• Establish governance with RELX shared services leadership in the Philippines and the SVP
• Design and run the SVP’s leadership operating rhythm, including agendas, decision framing, pre-reads, action tracking, and follow-through
• Maintain decision logs, escalation discipline, and cross-functional dependency management
• Establish consistent business reviews with business units and Managing Directors using common metrics and trusted data
• Protect SVP focus on highest-value priorities and move strategic programs from design to execution
• Build relationships across Product, Technology, Sales, Marketing, Finance, HR, Legal, and business units
• Represent GCO in enterprise transformation forums
• Maintain a forward-looking view of REPH workforce delivery capacity, including joiners, leavers, internal movement, demand outlook, and site-level risks
• Coordinate scaled workforce actions with REPH, HR, Finance, and regional leaders
• Translate approved technology and automation benefits into workforce and capacity plans aligned to GCO priorities

Head of Global Customer Operations Strategy – Chief of Staff

• Serve as strategic and operational partner to the SVP, Global Customer Operations, as Chief of Staff
• Translate GCO’s long-term ambition into priorities, integrated plans, and disciplined execution across regions and business units
• Lead enterprise planning, executive operating cadence, strategic programs, investment and capacity planning, executive communications, and AI and automation integration
• Prepare the SVP for key engagements through briefings, recommendations, positioning, and follow-up
• Shape board-level, C-suite, and executive materials and decision-ready narratives
• Partner with Finance and the SVP on budgets, forecasts, variance analysis, and business cases
• Lead strategic capacity planning across regions, workforce supply, automation benefits, cross-skilling, and financial constraints
• Govern workforce actions and change readiness, including redeployment, cross-skilling, site disruption planning, and approved workforce changes
• Partner with HR, Finance, and regional leaders on workforce planning, organization design, capabilities, succession, and talent actions
• Establish governance with RELX shared services leadership in the Philippines and the SVP
• Design and run the SVP’s leadership operating rhythm, including agendas, decision framing, pre-reads, action tracking, and follow-through
• Maintain decision logs, escalation discipline, and cross-functional dependency management
• Establish consistent business reviews with business units and Managing Directors using common metrics and trusted data
• Protect SVP focus on highest-value priorities and move strategic programs from design to execution
• Build relationships across Product, Technology, Sales, Marketing, Finance, HR, Legal, and business units
• Represent GCO in enterprise transformation forums
• Maintain forward-looking views of REPH workforce delivery capacity and coordinate workforce and capacity actions with REPH, HR, Finance, and regional leaders
• Translate approved technology and automation benefits into workforce and capacity plans aligned to GCO priorities