Claim Specialist

• Handle commercial auto physical damage claims, PIP/MedPay matters, and minor to moderate bodily injury claims within assigned authority
• Review new assignments, verify policies, vehicle schedules, coverages, and endorsements
• Make documented liability determinations using reports, statements, photographs, dashcam, telematics, and scene information
• Triage and route claims to appropriate handling channels
• Evaluate physical damage and total losses; review appraisals, supplements, and repair invoices
• Manage rental, loss-of-use, towing, and storage exposures
• Investigate and resolve minor to moderate bodily injury claims; establish reserves and escalate claims as required
• Identify total losses, evaluate diminished value claims, and manage salvage protocols
• Identify subrogation and fraud opportunities; pursue recovery and make SIU referrals
• Maintain claim files, diaries, reserves, payments, and settlement documentation
• Communicate with insureds, claimants, brokers, and fleet managers through phone, email, text, and digital portals
• Support continuous improvement and reporting for cycle time, severity, total loss rate, recovery, and customer satisfaction

Claim Specialist jobs in Ohio

Auto Physical Damage Claim Specialist