Claims Assistant

• Support claims staff in the setup and administration of workers’ compensation claims/case management
• Set up new claims
• Process mail and handle files until paperless
• Input notes/diary entries in the claims system
• Process payments as needed
• Process form letters, state forms, and reports
• Assist claims examiners with provider, claimant, and customer telephone calls
• Perform additional duties as assigned

• Provide administrative support to assigned Claims Examiners
• Contact insureds and other relevant parties to obtain information needed to process insurance claims
• Document conversations and information in the enterprise resource planning (ERP) system
• Update claims information and access, search, and retrieve data
• Stay current with diary tasks and procedural changes
• Provide exceptional customer service to internal and external customers
• Provide information to insureds, claimants, and outside vendors as requested by the Examiner
• Process claims for indemnity payments and state-mandated forms
• Process claims-related payments
• Assist Claims Examiners through claim resolution on related administrative projects
• Support Claims Examiners in preparing, processing, and monitoring payments
• Communicate pertinent claim information to clients, legal counsel, service providers, and internal claims staff
• Ensure claims documentation is accurate and complete for auditing purposes

Claims Assistant jobs in California

Claims Assistant

Claims Assistant – Workers' Compensation