Claims Assistant

• Answer phones, route calls, and take messages
• Prepare and mail overnight, regular, and certified correspondence
• Use ImageRight, WINS, and Microsoft Outlook, Word, and Excel
• Process and review invoices
• Open, prepare, sort, and scan mail into ImageRight
• Set up FNOL claims and related workflows, including coverage confirmation, incident/claim setup, ISO claim entry, lawsuit setup, broker acknowledgements, and examiner task assignment
• Submit HIPAA authorizations through the MCS portal and import received medical records into ImageRight
• Process Summons & Complaints
• Redact policies in ImageRight
• Share GNY files with third parties via OneDrive
• Set up Independent Medical Exams
• Back up the main switchboard as needed
• Participate in special projects and perform additional duties as required