Claims Representative

• Provide immediate, customer-focused assistance to policyholders reporting insurance claims
• Document initial loss details and activities
• Determine based on protocol whether immediate adjuster attention is required
• Coordinate with vendors as required
• Review call reports, ensure calls have terminated properly, and forward accurate and complete reports
• Provide personalized customer service
• Arrange dispatch of adjusters or vendor partners when required
• Field and answer branch inquiries and administer them to the appropriate area
• Maintain a database of service lapses for root-cause analysis, report trends, and make recommendations to management
• Review claim information to determine proper next steps according to client guidelines and service agreements

Explore Claims Service Representative at Davies. Review requirements and application details.