Client Coordinator

• Support the department and ensure client inquiries and product lines are completed on time and to high quality standards
• Advise team members by answering departmental questions and assisting with continuous training
• Maintain daily contact with QA regarding workflow and pending report status
• Respond to client and representative inquiries about questions, report status, concerns, and information requests
• Assist with physician and customer complaints or quality assurance issues
• Escalate client issues to upper management as needed
• Enter and retrieve client or examinee information using appropriate systems and databases
• File and archive open and closed cases
• Monitor and verify current client information and document client-specific guidelines in the database
• Help maintain client relationships and meet client-specific requirements
• Provide backup to department team members
• Perform clerical duties including typing, filing, emailing, and proofreading
• Ensure compliance with federal ERISA and state mandates
• Provide management with insight on consultant quality, availability, and compliance
• Participate in developing and implementing policies and procedures
• Participate in educational and training activities
• Perform other duties as assigned

Explore Client Coordinator – Lead at MCMC. Review requirements and application details.