Client Coordinator

• Assist AveannaCare users, including participants, clients, care providers, and reimbursement recipients
• Ensure efficient operations of AveannaCare
• Assist users by email, phone, computer, or in person
• Receive and handle incoming calls
• Maintain and review punch and attendance entries within AveannaCare
• Maintain and update Employee & Client Service Accounts in AveannaCare
• Run AveannaCare reports and process data imports, including in a SQL report environment
• Adhere to payroll and billing cutoffs and deadlines
• Follow up with regional centers, families, and care providers
• Complete Special Incident Reports and follow Regional Center guidelines
• Resolve payroll and punch issues or concerns
• Analyze, identify, and resolve AveannaCare issues
• Use professional communication and conflict resolution techniques
• Evaluate data issues and report feedback and observations to determine task priorities
• Perform other duties as assigned or needed

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