Client Coordinator

• Handle and respond promptly to client and client-representative inquiries regarding questions, report status, concerns, and information requests
• Enter and retrieve client or claimant information using appropriate systems and databases
• Maintain daily contact with the QA department regarding workflow and pending report status
• Contact providers for assignment and update the database
• File and archive open and closed cases
• Verify client information and document client-specific guidelines and information in the system
• Work independently and with team members to address, document, and return cases promptly
• Direct calls to other departments as needed
• Perform clerical duties including typing, filing, emailing, and proofreading
• Assist with customer complaints and quality assurance issues
• Notify management of report issues or concerns
• Ensure practices comply with state and federal safety and legal regulations
• Perform other duties as assigned