Client Partner

• Own a portfolio of U.S. client accounts, including account health, satisfaction, renewals, and revenue
• Drive net revenue retention and expansion by adding engineers and squads and attaching AI Delivery Pods, AI Acceleration, advisory, and governance engagements
• Maintain quarterly account plans, QBRs, executive business reviews, monthly Tier 1 Strategic account cadences, and accurate account health scores
• Manage renewals and commercial activities, including SOW and MSA extensions, margin-protected pricing, and reliable forecasting
• Partner with delivery leads and the LatAm talent organization to ensure placed talent achieves client outcomes
• Manage personnel or delivery-fit changes
• Build multi-threaded executive relationships through the C-suite
• Feed customer insights into Furiosa offerings and go-to-market strategy
• Serve as an early-warning system and source of new ideas

• Lead the client portfolio relationship management and retention strategy
• Ensure departmental targets are achieved and the business remains sustainable
• Manage and develop high-performing teams
• Oversee the implementation of departmental targets
• Develop local strategies and action plans to achieve targets
• Lead, engage, and supervise teams in accordance with corporate policies
• Manage the selection, retention, training, and development of employees
• Ensure resources are available and remove obstacles to delivering results
• Promote and reinforce the company culture
• Implement policies, processes, and procedures
• Lead engagement meetings and results-reporting sessions
• Critically analyze departmental performance indicators and propose solutions
• Participate in results-reporting meetings with the Executive Board and Executive Vice President
• Drive technology improvement initiatives
• Support the development of new products
• Serve clients by phone, in person, by email, and via WhatsApp
• Collaborate with internal departments, healthcare providers, insurers, and clients
• Welcome new clients and oversee implementation and relationship management
• Build relationships with clients’ senior leadership
• Ensure 100% renewal of the client portfolio
• Support placement studies and contract adjustments
• Validate commercial proposals and contracts
• Participate in health committees and recommend health promotion and health management initiatives
• Monitor investments in health initiatives
• Negotiate exceptions with healthcare providers and insurers
• Facilitate the resolution of outstanding issues and operational errors
• Prepare budgets with projections for lifetime value and commissions
• Update internal controls in Excel spreadsheets
• Develop growth strategies through upselling and cross-selling
• Identify and address risks and implement retention initiatives

Client Partner jobs in Brazil

Client Partner

Executive Manager, Client Relationship Management