Client Partner

• Maintain consultative relationships with complex group, VB, and integrated customers with 2,000 or more lives
• Develop and implement customized national service strategies for assigned cases
• Drive growth and retention through strategic customer relationship management
• Improve block profitability, participation, and case and premium persistency
• Support permanent and temporary national case assignments for field partners
• Facilitate special initiatives and projects and act as liaison for field partners
• Coordinate resources and concentrated efforts to meet client needs
• Develop actions through risk, health and productivity analysis, and claim consultation
• Use Unum services and solutions to recommend actions, resolve issues, and identify solutions
• Ensure accurate new-business implementation and coordinate with Home Office functional areas
• Hold Home Office, third-party, and technology partners accountable for issue resolution and implementation planning
• Own account-management strategy for assigned national business
• Develop and implement customized strategic business plans for each client
• Execute renewal conditioning and prepare pre-renewal face-to-face visits using claim trend analysis and Integrated Disability Management models
• Partner with Sales Consultants on annual renewals, including claim trend, underwriting, and return-to-work analysis
• Develop enrollment and re-enrollment strategies to maximize employee marketing of Unum benefits
• Provide subject-matter leadership and develop broker, consultant, third-party firm, benefits administration, and exchange relationships
• Consult with clients on Unum solutions and health-management strategies
• Identify new-business opportunities and achieve assigned block-growth objectives
• Advise employers on administrative and enhanced service offerings
• Attend customer site visits in Portland, Chattanooga, or Glendale
• Conduct frequent proactive face-to-face customer meetings
• Train Home Office and field partners on National Client Management strategies and initiatives

Client Partner jobs in Florida

National Client Manager