Client Partner

• Serve as the day-to-day contact for assigned employer and health plan client accounts
• Support the Client Executive and broader account team in delivering client service
• Build working relationships with HR teams, benefits administrators, consultants, and other client contacts
• Respond to client inquiries, route requests to internal teams, and follow issues through resolution
• Maintain account records, client communications, and action items in Salesforce and other internal systems
• Prepare agendas, track action items, and coordinate follow-up for client meetings
• Process eligibility updates, benefit changes, plan configuration requests, and routine account maintenance
• Coordinate with Operations, Eligibility, Billing, Clinical, and IT teams
• Support implementations, renewals, and benefit changes by tracking timelines and deliverables
• Validate information, escalate discrepancies, and resolve client issues
• Monitor account performance metrics, pharmacy spend, and utilization trends
• Prepare quarterly business plans, financial performance summaries, and client-facing reporting packages
• Identify cost-savings opportunities, operational efficiencies, and potential growth opportunities
• Participate in account team meetings with Client Executive, Clinical Consultant, and Patient Care Advocacy partners
• Follow company policies, procedures, and compliance requirements
• Maintain documentation and identify process, client-experience, and operational-efficiency improvements
• Participate in training and professional development activities

Explore Client Manager at AffirmedRx, a Public Benefit…. Review requirements and application details.