Client Services Representative

• Receive and respond to inbound customer inquiries
• Perform outreach to providers and members
• Provide program support for contract members
• Provide technical and administrative support for contracts, including internal applications and tools
• Partner with team members and program support to meet contract-specific service level agreements
• Answer general inquiries, troubleshoot issues, schedule or reschedule assessments, and perform administrative tasks
• Refer complex calls to appropriate team members
• Communicate professionally with internal and external customers through multiple communication methods
• Provide general office support and perform database data entry within specified timeframes
• Prepare and distribute correspondence to external participants according to procedures, quality standards, and contract requirements
• Listen to concerns, analyze information, recommend solutions, and confirm customer satisfaction
• Provide feedback, suggest improvements, and work with leadership to achieve company and employee-owner goals

Explore Client Service Specialist at Telligen. Review requirements and application details.