Client Services Representative

• Manage client satisfaction by working with internal/external operations teams and stakeholders to deliver consistently high-quality services
• Understand client needs and agreed deliverables, collaborating with local and abroad teams to achieve common goals
• Support service delivery for Account Book of Records (ABOR) data and look-through data for alternative funds in client-specific formats
• Ensure responsible client deliverables are met on time and to required quality standards
• Execute internal/external audits with the team and HZ operations team
• Work with operations teams and relationship managers to ensure client queries are answered promptly and appropriately
• Proactively identify client needs and address potential issues affecting client satisfaction
• Participate in periodic KPI/service review meetings and prepare materials
• Adhere to risk and compliance culture and demonstrate the highest integrity
• Understand client needs and suggest service enhancements
• Work effectively with internal/external operations teams to provide enhanced services and strong relationships
• Perform other duties as assigned

Client Services Representative jobs in Japan

Client Service Officer