Client Services Representative

• Own and grow Nortal's portfolio of US clients by 10–15%+ annually
• Lead Customer Success Managers and serve as senior relationship holder for client leaders
• Own the portfolio's revenue forecast and margin
• Manage US client accounts and grow each account to $20M+ in annual revenue
• Identify expansion opportunities across business units, stakeholders, and service lines
• Build annual growth plans for each account
• Lead renewals, contract extensions, and rate negotiations
• Coach CSMs, set goals, and review progress monthly
• Improve account planning, business reviews, and CRM usage
• Build executive relationships and expand client networks
• Partner with Delivery and Technology to protect service quality
• Resolve client issues and run quarterly business reviews
• Track project and account margins
• Partner with Finance on monthly forecasting, budgets, and pricing decisions

Explore VP of Client Services at Nortal. Review requirements and application details.