Client Services Representative

• Enroll, educate, and support Acumen clients throughout their lifecycle
• Support employers and employees during enrollment
• Process paperwork and manage electronic communication
• Perform accurate data entry across multiple databases
• Establish and grow relationships with clients and program contacts
• Stay current on program rules, regulations, and implementation needs
• Explain program rules to internal and external stakeholders
• Act as a liaison between clients and Acumen departments
• Provide day-to-day client support and resolve inquiries within contractual timeframes
• Ensure compliance with state and federal guidelines
• Manage escalated issues involving client families and states
• Develop strategies to grow existing programs through marketing, education, and community outreach
• Collaborate with internal departments to address issues
• Manage fluctuating call and email volume
• Provide customer service through phone and electronic communication
• Work assigned hours and perform other duties as assigned
• Support the company's compliant cybersecurity posture by following policies and procedures

Explore Client Services Agent at Acumen Fiscal Agent. Review requirements and application details.