Client Services Representative

• Serve as the first point of contact between clients and the business
• Review, respond to, and resolve client enquiries within agreed SLAs
• Build and maintain productive relationships with clients and stakeholders
• Conduct root cause analysis and query trending to identify remediation actions
• Understand and track current and future workloads
• Execute daily tasks with a client-focused approach
• Partner with global operations, client service hubs, and internal stakeholders
• Challenge the status quo and identify process, platform, and control environment improvements
• Participate in improvement projects and operational testing
• Operate within and continuously review and validate Standard Operating Procedures
• Pursue self-improvement and align work with team goals and objectives
• Assist with training new team employees
• Promote inclusion and belonging by leading by example
• Escalate business, role, or wellbeing issues and concerns in a timely manner
• Represent the team, Client Services, and Proxymity as an ambassador

Explore Client Service Associate at Proxymity. Review requirements and application details.