Client Services Representative

• Focus on developing long-term client relationships by expanding influence, increasing retention, solving issues, and driving satisfaction
• Model best practices in client, project, and change management
• Provide training on the EDPlan Health system for end users and administrators
• Lead health client engagements, interactions, and meetings
• Use nursing subject matter expertise to build client relationships and solve potential problems
• Proactively identify problems and provide solutions to clients
• Build client excitement around new EDPlan Health features, functionality, and services
• Provide feedback on evolving client needs and service improvements
• Provide Tier 2 or 3 support via Zendesk for EDPlan Health
• Manage multiple projects and clients simultaneously
• Collaborate with Regional Teams and other functional areas to meet client needs
• Create meeting materials and respond to data or reporting requests
• Serve as an internal point of contact for Regional Teams
• Serve as the frontline contact for client change requests
• Coordinate change requests, product feedback, user acceptance testing (UAT), and training documentation

Explore Client Service Associate at Public Consulting Group. Review requirements and application details.