Client Services Representative

• Understand client briefs and conduct initial research into industries, companies, and business topics
• Source experts globally using the AI-driven platform, professional networking sites, and other online resources
• Contact, engage with, and vet experts through calls, emails, and messaging
• Evaluate expert suitability for client briefs
• Work closely with the team to meet project deadlines and exceed client expectations
• Participate in introductory insight sessions, interviews, and a case study exercise as part of the hiring process

Client Services Associate – Dutch Speaking

• Own the region's sales targets, P&L and profitability
• Lead the Client Service EMEA & America teams
• Set the sales and account strategy
• Translate company strategy into action across the regional client service team
• Lead high-level pitches, negotiations and client meetings to win new clients and grow existing accounts
• Lead, mentor and develop the client service team
• Set direction on sales and account management to keep clients satisfied and loyal
• Review and approve complex proposals and quotes prepared by junior team members
• Oversee the regional project portfolio, resourcing and timelines
• Set sampling strategies and contribute to fieldwork quality standards
• Provide senior oversight on complex, high-profile projects
• Track KPIs and territory performance, identifying ways to reduce costs and improve margins
• Represent TGM Research at conferences and industry events
• Work with other teams to shape new products and services

Client Service Director – Market Research

• Own the region's sales targets, P&L and profitability
• Lead strategic sales initiatives to open new markets and drive sustained revenue growth
• Translate company strategy into action across the regional client service team
• Lead high-level pitches, negotiations and client meetings to win new clients and grow existing accounts
• Lead, mentor and develop the client service team
• Set direction on sales and account management to keep clients satisfied and loyal
• Review and approve complex proposals and quotes
• Oversee the regional project portfolio, resourcing and timelines
• Set sampling strategies and contribute to fieldwork quality standards
• Provide senior oversight on complex, high-profile projects
• Track KPIs and territory performance, identifying ways to reduce costs and improve margins
• Represent TGM Research at conferences and industry events
• Work with other teams to shape new products and services

• Own the region's sales targets, P&L and profitability
• Lead strategic sales initiatives to open new markets and drive sustained revenue growth
• Translate company strategy into action across the regional client service team
• Lead high-level pitches, negotiations and client meetings to win new clients and grow existing accounts
• Lead, mentor and develop the client service team, fostering a culture of excellence
• Set direction on sales and account management to keep clients satisfied and loyal
• Review and approve complex proposals and quotes prepared by junior team members
• Oversee the regional project portfolio, resourcing and timelines
• Set sampling strategies and contribute to fieldwork quality standards
• Provide senior oversight on complex, high-profile projects
• Track KPIs and territory performance, identifying ways to reduce costs and improve margins
• Represent TGM Research at conferences and industry events, and work with other teams to shape new products and services