Clinical Coordinator

• Lead service-quality monitoring across all agency programs
• Complete QI reviews for calls, chats, texts, and other interactions using program-specific monitoring tools and forms
• Evaluate at least one interaction per counselor, per modality, each week
• Monitor monthly QI results against the agency’s 70% or higher performance standard
• Provide evaluated-interaction information so supervisors can prepare weekly reports
• Highlight team focus areas, individual specialist performance across agency programs, and team breakdowns by supervisor
• Participate in and conduct weekly internal clinical-team and external program-operational-team calibration meetings
• Collaborate with program teams to identify quality trends, share QI findings, align program expectations, and support consistent practices
• Report QI performance through approved evaluation forms and program-specific reporting processes
• Participate in additional QI processes, including review requests from stakeholders, grantors, and leadership
• Compile and enter information for tracking systems
• Complete and interpret reports as assigned
• Perform other duties as assigned

Clinical Services Quality Improvement Coordinator

• Provide follow-up support, consumer satisfaction outreach, service linkage, and advocacy assistance
• Conduct outbound follow-up calls with individuals referred through assigned agency programs and services
• Assess caller and client needs and connect individuals to appropriate providers
• Complete continued follow-up according to established guidelines
• Maintain accurate documentation of follow-up activity, service outcomes, and client data
• Prepare and submit weekly, monthly, quarterly, and annual reports
• Provide training and guidance on follow-up processes and procedures
• Follow Follow-Up Quality Improvement protocols and support improvement efforts
• Provide additional quality improvement coverage when scheduling or departmental needs require
• Stay informed about research, best practices, and program updates related to suicide prevention, crisis response, information and referral, Tribal services, and other agency programs
• Participate in suicide-prevention committees within and outside HeartLine
• Assist with suicide-prevention presentations as requested
• Advocate at community, state, and national levels to help reduce suicide rates
• Perform other duties as assigned

Clinical Coordinator jobs in Oklahoma

Clinical Services Quality Improvement Coordinator

Clinical Services Follow-Up Coordinator