Clinical Operations

• Oversee healthcare management staff and develop high-performing teams
• Oversee a non-clinical DE staff
• Ensure consistency in clinical interventions supporting members
• Meet financial, operational, and quality objectives of the unit
• Oversee implementation of healthcare management services
• Implement clinical policies and procedures according to regulatory and accreditation standards
• Mentor the team on practice standards, quality of interventions, problem resolution, and critical thinking
• Implement and monitor best-practice approaches and innovations across the continuum of care
• Liaise with key business areas
• Develop, assist with development, and review training content
• Collaborate on and deliver inter- and intra-departmental training sessions
• Protect member information confidentiality
• Manage resources for member identification, care-plan development and implementation, medical appropriateness, quality of care, monitoring, evaluation, and documentation
• Develop, initiate, monitor, and communicate performance expectations
• Ensure team understanding and use of information-system capabilities and functionality
• Potentially manage an individual caseload
• Serve as a customer and account-team point of contact, including customer meetings and new-customer implementation support
• Participate in staff recruitment and hiring
• Assess developmental needs and implement action plans supporting high-performing teams
• Promote teamwork, cross-product integration, and continuum-of-care thinking
• Lead change efforts as a model change agent
• Foster a positive work environment and support team contributions
• Maintain compliance with policies and procedures

Clinical Operations jobs in Arizona

Clinical Operations Supervisor