Clinical Operations

• Lead one of FuzeRx’s two core operational verticals
• Direct the Clinical Call and Clinical Operations vertical across legacy Truepill and Alto
• Direct a unified workforce of 450+ Care Agents and Licensed Clinical Professionals with 24/7 coverage
• Build and scale infrastructure supporting rapid organizational growth and shifting business priorities
• Balance cost, quality, and service level agreements while driving inbound call resolution and revenue-generating outbound strategies
• Drive operational maturity and compassionate, compliant patient engagement
• Harmonize and modernize operational processes across legacy Truepill and Alto entities
• Develop complex staffing and capacity strategies for care agents and licensed clinical professionals
• Ensure standardized high-quality performance across a large work-from-home team
• Standardize Rx contact center SOPs
• Maintain regulatory compliance and state board and DEA standards
• Lead continuous improvement initiatives to improve productivity and operational efficiency
• Partner with Product, Compliance, Legal, HR, Finance, and senior leaders to align launch timelines with execution readiness
• Lead, coach, and develop a high-performing leadership team
• Report directly to the Chief Operating Officer
• Travel up to 25% of the time

Clinical Operations jobs in Connecticut

VP, Call and Clinical Operations