Clinical Specialist

• Arrange face-to-face and virtual therapy according to procedures and clinical/client standards
• Manage client cases to alleviate presenting problems through thorough case management
• Case manage affiliate counsellors and provide feedback, support, and guidance
• Identify affiliate needs and support the affiliation process when required
• Implement client-specific policies and procedures, including substance abuse, occupational health, and incapacity management protocols
• Manage clinical risk with emergency contacts, hospitals, referrers, and other third parties
• Conduct Exec|Care sessions and telephone counselling as required
• Monitor service levels and conduct impact assessments
• Complete customer satisfaction surveys for all face-to-face cases
• Maintain accurate computer records of services and communications
• Report weekly customer satisfaction, impact survey, and case management statistics
• Provide timely feedback to account managers, team leaders, management, and client companies
• Attend meetings, supervision, and staff support groups
• Perform other relevant duties as required by the Manager