Clinical Supervisor

• Conduct clinical oversight and administrative supervision as delegated by the Director of Clinical Services in the 24/7/365 Contact Center
• Coach team members and provide timely guidance and feedback
• Assist in developing, reviewing, and updating crisis services and clinical policies and procedures
• Monitor and evaluate clinical and crisis key performance indicators
• Complete quality and compliance audits and ensure feedback loops for performance improvement
• Provide coaching and oversight to team leads for effective call center operations
• Train new team leads, crisis agents, and peer support specialists
• Implement trauma-informed care practices into clinical oversight, supervision, and policies
• Collaborate with contact center leadership on service delivery, training, evaluation, outcomes, clinical initiatives, new projects, and team development
• Perform rotating clinical on-call responsibilities
• Provide real-time staff support through clinical staffing, call monitoring, and answering incoming crisis calls when needed
• Perform other tasks as assigned

Explore Supervisor, Clinical Services at Solari, Inc.. Review requirements and application details.