Clinician

• Provide behavioral health consultations and post-discharge follow-up care for patients in acute care emergency departments across North Carolina and Georgia
• Conduct assessments and psychosocial evaluations using DSM criteria
• Implement crisis plans and provide interventions for high-risk patients, including suicidal, homicidal, psychotic, and aggressive patients
• Maintain current knowledge and expertise in behavioral health and treatment modalities
• Identify and resolve barriers to accessing behavioral health services
• Adhere to professional standards and licensing board ethics
• Communicate with medical staff, leadership, and team members
• Document assessments and progress updates in the medical record
• Demonstrate sound clinical judgment and decision-making in a fast-paced environment
• Participate in policy development, implementation, and evaluation
• Collaborate with team members to manage consults through a shared patient list
• Provide telephonic outreach and support for post-discharge patients through Virtual Patient Navigation
• Collaborate with emergency department teams and psychiatry providers to develop treatment plans and ensure continuity of care

Telemental Health Clinician II – Virtual Transition Care

• Provide coverage for the 24-hour Behavioral Health Crisis line
• Conduct telephonic screening, triage, assessment, and referral functions
• Link individuals safely and promptly with services and community resources
• Provide crisis service authorizations for state- and Medicaid-funded emergency services
• Receive and manage escalated calls involving urgent or emergent needs, including psychosis, suicidality, homicidality, intoxication, withdrawal, or medical emergencies
• Make clinical triage and level-of-care decisions based on limited telephonic information
• Maintain caller safety by contacting and mobilizing EMS, CIT officers, police, mobile crisis teams, and other first responders
• Engage Decision to Warn procedures for callers with active homicidal ideation
• Report to Child Protective Services and Adult Protective Services when warranted
• Identify high-risk and special healthcare-needs populations and refer them to Care Coordination
• Review caller history in the client management system and schedule assessment appointments using the electronic scheduling system
• Complete specialized screening documentation and document incoming call activity in the MCO tracking system
• Operate a multi-function phone system and multiple software programs while managing caller needs
• Conduct follow-up to confirm scheduled assessments and crisis follow-up appointments occur
• Route calls to appropriate MCO departments
• Monitor incoming faxes and overflow vendor reports
• Engage interpreter services when needed
• Provide clinical oversight and review of overflow-vendor calls
• Assist callers with barriers to care and identify available resources
• Provide consultation, support, and training to non-licensed Call Center staff
• Recognize and report quality concerns and atypical call/service-seeking patterns

Clinician jobs in North Carolina

Telemental Health Clinician II – Virtual Transition Care

Behavioral Health Crisis Clinician