Clinician

• Apply professional expertise and judgment to support product quality activities and business outcomes
• Provide medical/clinical guidance and final direction to complaint staff and engineers on event interpretation, investigation, coding, regulatory reporting, and complaint closure
• Author and/or review complaint conclusions, closure statements, and customer communications, including complex or novel cases
• Evaluate information from clinical specialists, sales staff, physicians, nurses, hospital staff, and customers to support complaint investigations and resolve complex cases
• Evaluate simple and complex cardiovascular imaging, including Echo, Fluoroscopy, and CT Scan
• Provide clinical input to Product Risk Assessments and collaborate with Product Safety on Decision Rationale Matrices, reporting evaluations, and clinical or patient-risk decisions
• Develop and deliver clinically based training to complaint staff and engineers
• Review regulatory submissions, regulatory agency requests, and ad hoc clinical analyses
• Communicate clinical conclusions, complaint data, trends, and patient-risk information to internal Quality, Manufacturing, Product Safety, and Product Development stakeholders
• Participate as a clinical SME in cross-functional discussions and audits
• Perform or provide clinical interpretation for complaint-related activities, including review of clinical records, procedural information, literature, images, videos, and other clinical data
• Identify and support process improvement, clinical standardization, and development or revision of procedures, tools, and training materials
• Provide consultancy to the quality compliance team
• Consult in project settings within specific sections of quality compliance
• Represent leadership on project sections while interfacing with managers and the quality compliance team
• Perform other incidental duties

Product Quality Clinician, Imaging

• Join Norfolk County Council’s Therapeutic Services, Fostering Team
• Work across the County of Norfolk
• Work alongside social work teams in an integrated, trauma-informed service
• Offer specialist support to foster carers and respective social workers
• Provide clinical advice and consultation to social workers and foster carers
• Undertake direct work when a young person’s presentation or needs indicate intervention is required
• Support foster carers caring for children stepping down from residential care to family-based care
• Assist in devising individualized support plans for children, young people and foster carers
• Improve outcomes for children, young people and foster carers through a relationship-based, purposeful approach