Cloud Engineer

• Support day-to-day administration of Salesforce Service Cloud
• Implement system enhancements and platform improvements with the Senior Salesforce Administrator
• Configure and maintain custom objects, fields, page layouts, validation rules, and automation flows
• Manage user accounts, permissions, and role-based access controls
• Provide frontline user support, troubleshooting, and responses to support requests
• Gather and document business requirements with operations and support teams
• Maintain data quality and integrity through monitoring, cleanup, and governance
• Support testing, validation, and deployment of Salesforce updates and new features
• Configure and monitor AI-powered capabilities such as Agentforce agents and service automation workflows
• Define, test, monitor, and troubleshoot MuleSoft integrations between Salesforce Service Cloud, Jira, Workday, and other business platforms
• Document system configurations, processes, and user guides
• Maintain awareness of Sales Cloud processes and data structures

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