Collection Specialist

• Handle inbound and outbound collection calls to resolve past due accounts
• Build and maintain positive relationships with key clients
• Collaborate with Customer Success, Finance, and Operations to resolve delinquent accounts
• Apply defined collection strategies to improve key metrics and minimize financial losses
• Negotiate payment arrangements with customers to rectify overdue balances
• Research and address customer inquiries related to billing, payments, and disputes
• Ensure customer credits and deductions are applied correctly
• Recommend action for delinquent accounts, including shut-offs or closures
• Assist in securing financial guarantees such as bonds or deposits
• Provide documentation to outside collection and bond agencies
• Maintain accurate and current credit files and records
• Perform account reconciliations and ensure records are accurate

Collection Specialist jobs in Arizona

Credit and Collection Specialist