Collection Specialist

• Manage end-to-end collection activities for assigned US customers
• Follow up on overdue accounts and coordinate payment commitments
• Maintain collection notes and action plans in SAP
• Review aging reports and escalate high-risk accounts
• Collaborate with Sales and Customer Service to resolve billing, pricing, or delivery disputes
• Prepare daily, weekly, and monthly collection dashboards
• Analyze DSO trends, unapplied cash, and overdue movements
• Develop Excel automation tools and reports using advanced formulas, pivot tables, and VBA macros
• Create collection performance trackers, customer risk summaries, and management scorecards
• Identify opportunities to automate reports and streamline data flow
• Support process standardization and automation initiatives across the US region
• Collaborate with IT and finance transformation teams on data validation and process mapping
• Communicate with customers via email and calls to secure payment commitments
• Escalate delinquent accounts and negotiate payment arrangements or instalment plans
• Ensure compliance with credit policy and SOX/internal controls
• Maintain documentation for audits and ensure data integrity across AR subledger, bank postings, and collection trackers

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