Collection Specialist

• Perform collection process for assigned entity by contacting customers regarding overdue accounts and determining reasons for non-payments
• Deliver a high level of customer service
• Monitor customer accounts and follow up on overdue accounts
• Evaluate customer accounts and payment history
• Participate in resolution of unclear payments
• Prepare periodic and requested reports
• Prepare and update process documentation
• Support Credit Analyst activities, if needed
• Develop and maintain professional relationships with Business Units, Sales, key individuals, and customers
• Contribute to Electrolux Group and Sector goals, including Sales, DSO, EBIT, and NOWC