Collection Specialist

• Manage cancellation requests, focusing on retaining customers by understanding concerns and offering personalized solutions
• Oversee billing and collections, proactively contacting customers by phone, informing internal teams, and optimizing processes
• Identify upsell opportunities and offer relevant account upgrades
• Assist customers with billing inquiries and payment issues via phone, email, and chat
• Contact customers by phone and email to recover overdue amounts while maintaining positive relationships
• Document collection activities and insights and ensure appropriate follow-up
• Use negotiation skills to address customer concerns and provide suitable solutions
• Collaborate across teams to report issues, suggest product improvements, and contribute to key projects
• Adhere to established procedures while demonstrating independent problem-solving
• Maintain active engagement with the team through chat and other channels

Explore Payment Collection Specialist at Lodgify. Review requirements and application details.