Collection Specialist

• Make initial contact with delinquent customers to set up payment arrangements or settlements
• Manage outbound and inbound calls to resolve delinquent non-real-estate accounts and determine reasons for delinquency
• Process, distribute, and post consumer loan payments
• Complete file maintenance on consumer loans
• Process telephone payments to the corporate office for reconciliation
• Counsel customers regarding financial obligations and offer suggestions and alternatives
• Log accurate account-status notes and collection efforts in the bank’s system of record
• Work outside typical 8–5 hours when required for collection efforts
• Ensure departmental documents and activities comply with applicable laws, regulations, policies, and procedures
• Complete required compliance training
• Perform other assigned duties

Collection Specialist jobs in Tennessee

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