Collections

• Handle inbound and outbound collections calls professionally and efficiently
• Contact customers regarding delinquent accounts and work toward appropriate resolutions
• Negotiate payment arrangements in accordance with established guidelines
• Handle objections, resistance, and difficult customer conversations professionally
• Maintain consistent and appropriate follow-up with customers
• Accurately document account interactions, payment arrangements, and updates
• Follow all applicable collections policies and compliance requirements
• Maintain customer confidentiality and protect sensitive account information
• Work toward individual and team collections performance targets
• Deliver a professional customer experience while working toward account resolution
• Complete the recruitment process, including resume review, pre-screen questionnaire, one-way video interview, and live interviews

Explore Bilingual Collections Specialist, English & Spanish at Resolv Global. Review requirements and application details.

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Bilingual Collections Specialist, English & Spanish

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Bilingual Collections Specialist – English, Spanish

Bilingual Collections Specialist, English – Spanish

Bilingual Collections Specialist, English & Spanish