Collections

• Manage a portfolio of fellows with active payment obligations, outstanding balances, and unfulfilled payment agreements
• Review contracts, case histories, employment information, and contact records to prepare for each interaction
• Contact fellows by phone, email, WhatsApp, and other channels, following contact and confidentiality policies
• Design and execute follow-up sequences to reach individuals who are unresponsive or have stopped communicating
• Conduct conversations with fellows who raise objections, are unaware of their payment obligations, or state that they will not fulfill them
• Clearly explain applicable clauses, payment-triggering conditions, amounts, and due dates, using guidelines and materials validated by the legal team
• Negotiate payment commitments and plans within authorized limits, escalating discounts, exceptions, or changes for approval
• Follow up on agreements until payments are received and correctly recorded
• Document collection activities, responses, objections, commitments, proof of payment, and next steps in the CRM
• Coordinate with Finance, Operations, the fellow support team, and legal counsel to resolve cases
• Prepare complete case files for matters requiring legal review or escalation
• Develop a strong understanding of contracts, payment-triggering criteria, and collection procedures during the first 90 days
• Establish a follow-up strategy for each type of case
• Maintain complete records of collection activities and agreements
• Show recovery results against defined targets
• Identify common objections and propose concrete process improvements

Explore Senior Collections and Debt Recovery Specialist at Anyone AI. Review requirements and application details.