Collections

• Conduct outbound collection calls and follow-up communications to recover outstanding invoices
• Build professional relationships with debtors using a customer-focused, solutions-oriented approach
• Document call outcomes, payment commitments, disputes and account updates in internal systems
• Identify and escalate debtor disputes, billing issues and account queries to customers
• Manage a portfolio of customer accounts and prioritise activities to maximise collection outcomes
• Liaise with customers to provide updates, share insights and ensure a high-quality service experience
• Collaborate with Product, Implementation and Sales teams to improve processes and service delivery
• Provide customer and debtor insights to shape product and service enhancements
• Contribute to the development and growth of the Collect Call Assist service
• Report directly to the Principal Product Manager

Explore Customer Collections Specialist at CreditorWatch. Review requirements and application details.