Collections

• Explain detailed mortgage loan information, including the HUD Waterfall, mortgage loan information, and loan workout and modification options
• Evaluate borrowers’ ability to pay and collect appropriate financial information in compliance with regulations
• Counsel borrowers on alternative solutions
• Conduct inbound and outbound calls using the Aspect Dialer and manual outbound calls
• Offer loan modifications, short sales, Deed in Lieu of Foreclosure, and possible refinancing
• Negotiate payment arrangements and assemble required Request for Mortgage Assistance documents
• Serve as the single point of contact for borrowers
• Escalate borrowers to licensed Loss Mitigation associates for specific workout details
• Provide payment, payoff, servicing, short sale, REO, escrow, loss draft, closing document, and refinance/modification information
• Process payments and assist with loan servicing website access and payments
• Perform other duties as assigned

Late Stage Collections Specialist, II

• Lead the design, testing, and optimization of end-to-end collections and recoveries strategies across early and late buckets
• Combine analytics, experimentation, and partnerships with operations and vendors to improve right-party contact, recovery rates, roll-forward, and unit costs
• Shape a digital-first engagement model
• Grow strategic client relationships and serve as the main client contact with senior stakeholders
• Lead consulting engagements, analytical workstreams, and high-performing onshore and offshore teams
• Track RPC, recovery rates, and roll rates and recommend improvements
• Oversee policy changes, test new approaches, and monitor market trends
• Partner with operations and vendors to execute strategic initiatives and drive measurable business impact
• Drive thought leadership and business growth

Collections jobs in California

Late Stage Collections Specialist, II

Collections Strategy – Engagement Manager