Collections

• Manage collections efforts for assigned portfolios of accounts
• Conduct detailed research, queries, reconciliation, and analysis to resolve nonpayment or account disputes
• Notify customers of delinquent payments and collect accounts receivable due in the assigned area
• Develop and maintain payment schedules with customers according to terms
• Take immediate action on accounts requiring priority handling due to age or delinquency amount
• Use collection techniques to control receivables delinquency
• Identify seriously delinquent accounts and recommend action to the Team Lead and SME
• Interact with internal and external customers to resolve delinquent-account problems
• Recommend accounts for outside collection agency assignment or legal action
• Authorize credit releases and credit holds for select referral accounts
• Manage customer credit limits
• Recognize potential write-offs or bad debt and recommend action
• Liaise between Credit, Billing, Accounts Receivable, corporate, and field organizations
• Participate in reasonable work activities assigned by management

Inpatient Facilities Collections Specialist I

• Desempeñar el rol de Oracle Banking Collections Functional SME
• Diseñar y configurar procesos de cobranza dentro de Oracle Banking Collections
• Definir estrategias de cobranza
• Configurar workflows de cobranza
• Gestionar la UAT
• Capacitar funcionalmente a los usuarios