Collections

• Serve as the primary point of contact for customers regarding loss mitigation and collections-related inquiries
• Perform outbound and inbound collection calls to resolve delinquent accounts
• Analyze borrower financials to determine eligibility for retention options, including forbearances and modifications
• Analyze borrower financials to determine eligibility for liquidation options, including short sale and deed in lieu
• Maintain accurate and detailed records of customer interactions and account activity
• Address and resolve complex account issues, discrepancies, and disputes
• Review accounts for compliance with company policies, procedures, and regulatory requirements
• Guide borrowers through delinquency resolution and home retention or liquidation options
• Negotiate payment solutions
• Resolve escalated issues and provide exceptional service

Collections jobs in Iowa

Senior Collections Specialist