Collections

• Resolve inbound and outbound calls using multiple applications and screens
• Respond to general billing inquiries and review and resolve account issues
• Negotiate and obtain payments immediately or postdated within 7 days
• Direct customers to the appropriate ADT team when issues are outside the collections role
• Explain billing charges and answer billing-related questions
• Ask probing questions to overcome objections using negotiation skills
• Meet monthly standards and goals
• Meet compliance and quality assurance standards
• Participate in special projects, which may require overtime
• Maintain appropriate attendance and adherence goals
• Complete 10+ weeks of onsite training in Wichita before transitioning to remote work
• Attend onsite meetings or events on a limited basis after transitioning to remote work

Collections jobs in Kansas

Collections Specialist