Collections

• Have detailed conversations with customers and maintain strong customer focus
• Handle collection calls and correspondence in a fast-paced, goal-oriented collections department
• Communicate with customers in a metrics-driven environment
• Navigate multiple technologies while staying engaged with customers
• Negotiate and make decisions while demonstrating strong communication skills
• Demonstrate sensitivity and compassion in difficult situations
• Complete special projects or tasks assigned by the manager
• Work independently and in a team environment
• Think critically and exercise independent judgment
• Handle a high volume of outgoing calls to assigned delinquent customers
• Handle incoming phone calls and resolve customer and branch questions
• Communicate and follow up with customers and branch personnel in a timely manner
• Establish and maintain effective working relationships with branch personnel and coworkers
• Reconcile customer disputes concerning payment of outstanding balances
• Communicate verbally and in writing with customers and coworkers
• Meet portfolio, departmental, and company goals

Explore Collections Specialist at EquipmentShare. Review requirements and application details.