Collections

• Oversee and assist Billing and Collections Specialists to ensure processes are followed and assignments are completed timely
• Complete weekly QA spot checks and provide staff feedback
• Collaborate with Management and the QA Department to identify departmental training needs
• Answer questions and provide support, assistance, and direction to team members
• Relay updates and process changes and maintain current billing processes and procedures
• Review aging reports to identify untimely account work and unpaid or underpaid claim trends
• Resolve or escalate billing and collections issues appropriately
• Resolve system issues or submit IT tickets
• Select, develop, determine, and maintain teaching aids using audit tools
• Report training opportunities to Management
• Provide training for new teammates, existing teammates, and cross-functional efforts
• Review staff productivity, track daily team statistics, and facilitate workflow
• Complete assigned adjustments, reports, and account assignments
• Review collector appeals for accuracy and thoroughness before submission to payors
• Review payor bulletins and newsletters for changes affecting cash flow
• Maintain confidentiality and HIPAA compliance
• Perform other assigned duties

Collections jobs in Nevada

Billing and Collections Team Lead